Return, Refund & Replacement Policy
Black Rose Porirua strives to make sending flowers fast, simple, and worry free by providing the best customer service available. It is our belief, as a professional flower & gift shop that we understand and appreciate the concerns of our customers. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:
Your satisfaction is our top priority. If for any reason you, or the recipient of your gift, is not completely satisfied with any of our products, please contact us promptly, and we will be glad to provide an appropriate adjustment, replacement, or refund, depending on the particular situation.
Please keep in mind, however, we cannot be responsible for circumstances beyond our control. For example, some floral deliveries can be delayed due to incomplete or incorrect delivery information, no one being available to accept a package when we first deliver, a patient being discharged from a hospital, server storm conditions, or other unforeseen factors. In such cases, we always do our best to reschedule delivery as soon as possible and contact the sender or recipient as needed. Of course, your assistance in providing complete and accurate delivery information, including the recipient’s phone number, is very important too.
Black Rose Porirua offer a Wellington wide delivery service but anything outside of the Wellington region can be sent thru the Interflora system. This is stated on our checkout. We do offer delivery to ‘rural’ addresses but could have a time delay and is may not be appropriate for urgent same day delivery. If we are not informed over the phone that it is a ‘rural’ delivery address and are given an address to send flowers to and there is a delay we are not liable for .situations out of our control.
If there are some locations to which local florist delivery is simply not available. In those areas where delivery is not possible, we contact the customer to suggest alternative options or arrange to cancel the order for a full refund.
Should you order multiple items unintentionally or submit a duplicate order in error, please contact us during our business hours, so we can facilitate any necessary changes. While we review each order and make every effort to confirm details if questions arise, we cannot be responsible for customer order submission errors unless we receive timely notification.
